Thursday, May 11, 2006

Talking Change: Ten Tips To Resoving Conflict Inthe Workplace

Have you had it? Are you tired of the same interactions that are increasingly stressful and less productive? Have you talked to your co-workers about making a change but another month passes and nothing changed at all? Here is how you can make successful changes that will put efficiency and comfort back in strained work relationships. These ten tips on Change talking tips will help transform your warring co-worker into a willing and involved team player.

1. The I Statement. If you start out with the word “You” the immediate reaction is one of defense. Say, “I want…” You must decide what is most important to you, right now. Focus on only one subject. The quickest way to become ineffective is to dilute your message. If you ask for multiple things all at once, you are definitely not going to get them, and then you start a pattern of failure. Your co-workers stop paying attention. Spreading your demands all over the map renders you powerless and ineffective. The important thing is that you establish a pattern of getting what you want and especially getting what you need. Say, “I want a change in this workplace.” Who can argue with that!

2. Make an Appointment. Next, agree on an undisturbed time early in the day when you and your co-workers are able to talk uninterrupted for at least an hour. This is a time to discuss and listen, maybe with a third party, like a supervisor or business mentor. The third person, acting as a mediator, can help keep it more of a discussion and less of a fight.

3. It’s Your Fault. As you each discuss the problem, somebody’s feelings may get in the way. The more frightened the dog, the more likely it will bite you, so be prepared to get nipped. Exploring the un-chartered waters of new behaviors, techniques or methods is threatening. Cut your co-worker some slack and be compassionate, even while he or she is resisting your new ideas.

4. It’s All My Fault. Do not give or allow one person to take on all the blame for a current situation or the discussion will mire down in self-pity, guilt inducing wailing, and eventually, revenge. If you are willing to share the blame then the discussion will move forward progressively.

5. Anger and Tears. Loud “barking” may occur. People who feel pressured and cornered will avoid revealing dark, hidden, secret fears and insecurities, and will defensively lose their temper to cover and stall for time. This is when that experienced third party can divert and calm things down. Fear changes to anger very quickly. Stay focused on talking about the benefits of change historically and try to ignore any obnoxious or angry reactions that may include hurling accusations or digging in stubbornly.

6. Stroke and Be Patient. As co-workers attempt to handle their anxiety about change, you can adjust to help to steady them. Give reassurances that you believe in them, respect their expertise and need their skills so that they can get control of their runaway emotions. Only then can you get back to talking about the subject that you want to discuss. This is where true leaders surface and many people cost themselves their upward mobility. Most people mistrust change and some need to work through their terrifying anxiety about losing control. Their idea of change may include a fear that the work environment might get worse, rather than better. This stubbornness may be misdirected protection of their ability to do a good job. A good leader will take the time to be patient while a co-worker adjusts. People who love or need their job the most may demonstrate greater resistance to new directions.

7. Let It Rest. After the hour of tight bellies and clenched jaws, the emotional bombing should subside and reason and logic now have an opportunity to surface. Watch for that brief moment when your co-worker sees it from your side. When that happens, call a recess to the meeting and take a break. Let your co-workers incorporate how the proposed change may impinge on them personally. This may take a few days. Agree to a second time to openly talk and address any questions doubts and ideas that come to their mind. Then back off and leave it alone, or you will have to start from scratch to build trust all over again.

8. No Cheating. Companies can approach huge conflict and change by allowing restructuring to run its bumpy course without trying to skip or shorten the steps. Once the ideas have been fully stated, listened to, emotionally reacted to and then reflected on alone and undisturbed, a satisfying resolution may be forthcoming.

9. Understand Relationship Dynamics. The key is to understand that you and your co-worker may have different capacities to adjust to change based on the personal and work history experience. When the differences are large, leaders must work harder to keep a work environment balanced. If you are more capable of change, then the responsibility for establishing and maintaining that balance falls on your shoulders..

10. List Your Company’s Priorities. Your company is a separate entity from the individuals who work and sustain it. A wise businessperson will consider the needs of his or her company by respecting and addressing the needs of the employees. A business whose employees cannot adapt will never progress or remain competitive. Ask yourself if you are starving your people of time, energy, resources and laughter. Give your co-workers an opportunity to catch up to wherever you are with modulated talk about change. A successful commitment as a team to goals and restructuring that will allow you, your co-worker and your company to thrive.
Have you had it? Are you tired of the same interactions that are increasingly stressful and less productive? Have you talked to your co-workers about making a change but another month passes and nothing changed at all? Here is how you can make successful changes that will put efficiency and comfort back in strained work relationships. These ten tips on Change talking tips will help transform your warring co-worker into a willing and involved team player.

1. The I Statement. If you start out with the word “You” the immediate reaction is one of defense. Say, “I want…” You must decide what is most important to you, right now. Focus on only one subject. The quickest way to become ineffective is to dilute your message. If you ask for multiple things all at once, you are definitely not going to get them, and then you start a pattern of failure. Your co-workers stop paying attention. Spreading your demands all over the map renders you powerless and ineffective. The important thing is that you establish a pattern of getting what you want and especially getting what you need. Say, “I want a change in this workplace.” Who can argue with that!

2. Make an Appointment. Next, agree on an undisturbed time early in the day when you and your co-workers are able to talk uninterrupted for at least an hour. This is a time to discuss and listen, maybe with a third party, like a supervisor or business mentor. The third person, acting as a mediator, can help keep it more of a discussion and less of a fight.

3. It’s Your Fault. As you each discuss the problem, somebody’s feelings may get in the way. The more frightened the dog, the more likely it will bite you, so be prepared to get nipped. Exploring the un-chartered waters of new behaviors, techniques or methods is threatening. Cut your co-worker some slack and be compassionate, even while he or she is resisting your new ideas.

4. It’s All My Fault. Do not give or allow one person to take on all the blame for a current situation or the discussion will mire down in self-pity, guilt inducing wailing, and eventually, revenge. If you are willing to share the blame then the discussion will move forward progressively.

5. Anger and Tears. Loud “barking” may occur. People who feel pressured and cornered will avoid revealing dark, hidden, secret fears and insecurities, and will defensively lose their temper to cover and stall for time. This is when that experienced third party can divert and calm things down. Fear changes to anger very quickly. Stay focused on talking about the benefits of change historically and try to ignore any obnoxious or angry reactions that may include hurling accusations or digging in stubbornly.

6. Stroke and Be Patient. As co-workers attempt to handle their anxiety about change, you can adjust to help to steady them. Give reassurances that you believe in them, respect their expertise and need their skills so that they can get control of their runaway emotions. Only then can you get back to talking about the subject that you want to discuss. This is where true leaders surface and many people cost themselves their upward mobility. Most people mistrust change and some need to work through their terrifying anxiety about losing control. Their idea of change may include a fear that the work environment might get worse, rather than better. This stubbornness may be misdirected protection of their ability to do a good job. A good leader will take the time to be patient while a co-worker adjusts. People who love or need their job the most may demonstrate greater resistance to new directions.

7. Let It Rest. After the hour of tight bellies and clenched jaws, the emotional bombing should subside and reason and logic now have an opportunity to surface. Watch for that brief moment when your co-worker sees it from your side. When that happens, call a recess to the meeting and take a break. Let your co-workers incorporate how the proposed change may impinge on them personally. This may take a few days. Agree to a second time to openly talk and address any questions doubts and ideas that come to their mind. Then back off and leave it alone, or you will have to start from scratch to build trust all over again.

8. No Cheating. Companies can approach huge conflict and change by allowing restructuring to run its bumpy course without trying to skip or shorten the steps. Once the ideas have been fully stated, listened to, emotionally reacted to and then reflected on alone and undisturbed, a satisfying resolution may be forthcoming.

9. Understand Relationship Dynamics. The key is to understand that you and your co-worker may have different capacities to adjust to change based on the personal and work history experience. When the differences are large, leaders must work harder to keep a work environment balanced. If you are more capable of change, then the responsibility for establishing and maintaining that balance falls on your shoulders..

10. List Your Company’s Priorities. Your company is a separate entity from the individuals who work and sustain it. A wise businessperson will consider the needs of his or her company by respecting and addressing the needs of the employees. A business whose employees cannot adapt will never progress or remain competitive. Ask yourself if you are starving your people of time, energy, resources and laughter. Give your co-workers an opportunity to catch up to wherever you are with modulated talk about change. A successful commitment as a team to goals and restructuring that will allow you, your co-worker and your company to thrive.